DX Never Forgets to Speed Up the Dispatch! (Video)

Speeding up the order processing has become the most important work in DealExtreme.com now. Due to the Chinese New Year holiday, thousands of orders are pending and delayed.

To deal with the increasing orders and to address your concerns voiced on Facebook and in the forums, DX has taken a series of measures such as enlarging the warehouse, streamlining processing, and enhancing the methods of delivery. As you can see, a new warehouse was built for more stocks.

7 Comments

  1. I pay a visit day-to-day some websites and sites to read posts, except this website gives feature based articles.

  2. Michael /

    Deal extreme promise to rush orders but nothing ever seems to happen. Worst customer service I have ever experienced.


    DX Blog: Hi Michael , Sorry for the trouble we caused to you, the delivery time depends on different countries, So I’m afraid you may have to wait for a while ,and if you think necessary ,you can contact our CSE again. Regards

  3. Ronald Schimes /

    Yes, nice video. I’ve been a long time customer and never had any problems; but, now I do, hopping you can help or send this comment to someone who can. Complaint ticket #9C7CE81CEE87E1B5 order #1210CC33 from 12/10/2011; order is still packing after three months, I’m beginning to think they have forgotten. Thanks, Ron Schimes


    DX Blog: Hello Ronald Schimes , we are so sorry for the troubles,DX never forget every order from our customers !! but we need time to arrange shippment, and for order business , please kindly contact our customer service for help .:) Thanks for your understanding in advance .:) Regards

  4. DAVID MELCHOR DIAZ /

    My order was shipped the Saturday, 28 January 2012 09:16. It should come to me, right? Can we have lost along the way? I hope to hear from you. a greeting


    DX Blog: Dear DAVID, for order info please kindly turn to our customer service for further . we would appreciated your understanding Thanks &Regards

  5. Andre kwadijk /

    Hallo DX,

    We order a vieuw weeks ago some stuff ( begin of febr 2012 ), the problem is now that recived not everthing.
    We order keramic knives but the ware not by the last delivery.
    We only recived a ipod cable ( 2 m long ) and a solar adapter/battery

    So please can you help us

    Regarding
    A.kwadijk


    DX Blog: Hi A.kwadijk , our customer service will help you with your order problem . thanks in advance for your cooperation . :) Regards

  6. Syaquille /

    Nice to know that DX made a video of their production line. In fact, i think every company that does online selling should have a video on it. I would have to say this video is so much better than the others produced by DX. Also, i planned to head down to the HK warehouse when i was in HK last week to pick up my order. ( if it’s even possible). Can u say if that is possible?


    DX Blog: Hello, Syaquille,Thanks for your support for DealExtreme.And we hope you an excellent shopping experience ,with regard to orders ,please kindly contact our customer service team .Regards

  7. Gustavo Lopes /

    I hope with this, less customers will be complaining about DX. I’m a frequent buyer of Deal Extreme (almost 2 years with a LOT of purchases) and this year I had my first problem with it. A 2 months’ expensive backorder that I had to cancel it. I’m very disappointed with this canceled order and I hope the next one don’t take so long to nothing happens.


    DX Blog: Dear Gustavo Lopes, We are so sorry to hear that you cancelled the order,we have been striving to do our best to satisfy our customers,and we hope you would have a better shopping experience next time. Still ,our team will help you with any possible problems .Thanks

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